If your order has not shipped, you are eligible for a 100% refund.
If your order has shipped, we are unable to cancel your order or issue a refund.

In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your kit ID and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at [email protected].